Frequently Asked Questions

Q - What is the average turn-around time?

A - On average we require 3 days for Pull Up Banners and 5 - 10 days lead time from approval of artwork for all other items. However lead times can vary significantly depending on the type of product, scale of the job, production method used and number of jobs in the queue at the time of placing your order. Jobs requiring delivery outside the normal lead time may be approved subject to our capacity to meet the required deadline at the time of order. Pull Up Banners have built a reputation for delivering on our promises, however to assist us with meeting your deadlines, we ask that when placing your order, you provide as much information as possible about when and where the event is being held, and the actual date that the goods will be used. This will assist us in planning for any unforseen obstacles such as courier delays.

 

Q - What type of information do I need to provide when requesting a quote?

A -The more information you’re able to provide the more accurate our estimate will be. Some of the most important points to consider are:

    • Quantity
    • Number of colours and/or designs
    • Size
    • How the product will be used (this helps us determine the most suitable print media and/or finishing requirements for the job)
    • Type of bases required (if applicable)
    • When the goods are being used
    • Delivery address (single or multiple destinations)

Q - What substrates can we print to?

A - Pullupbanner’s offers a number of print substrates from which to choose, including fabric, vinyl, paper, synthetic paper, Corflute, rigid boards, backlit media and mesh to name a few.

 

Q - What are your payment terms? Can I pay on delivery?

A - Pullupbanner’s offers 30 day credit facilities to approved clients. Non-account holders are required to pay for goods at the time of placing an order, and all goods are to be fully paid for prior to being released from the factory.

 

Q - Do you send out samples? Can I do a test print or have a colour swatch sent to me to check?

A - Pre-printed samples of all media types are available on request. For specific colour swatches, or printed samples using your own artwork, a setup fee applies. Please note that production of custom samples is subject to normal delivery lead times. Before requesting samples, which may cause unnecessary delays in the production process, please bear in mind that provided you are able to supply PMS colour references, Pullupbanner’s is confident that we will be able to colour match all colours used in your artwork, or we will reprint the job at no charge.

 

Q - Can I collect from your sales offices to avoid freight cost?

A - All printing is carried out at our production facility in Melbourne.

 

Production-related

Q - Can Pullupbanner’s assist with setting up my artwork for me?

A - Yes. Pullupbanner’s offers a graphic design service and is able to assist with artwork setup and design. Whether it’s a complete design job starting from scratch, simple creative direction, or advice on finishing and fixings, Pullupbanner’s offers friendly, practical advice backed up by years of experience and technical expertise. Setup and design charges that may apply.

 

Q - Why do I need to provide Pantone references or a Style Guide for the colours used in my artwork if the files are set up to print in CMYK?

A – When printing directly onto fabric the colour control process differs considerably from printing onto less porous media such as paper or self-adhesive vinyl. For this reason we request that PMS references are provided for all colours used in client’s artwork regardless of how the file is set up in order for us to more accurately control the outcome and ensure that the best possible colour-matching result is achieved.

 

Q - What format do you require my artwork in?

A - Ideally, Pullupbanner’s requires high resolution PDF version of the final layout for art matching purposes.  For a complete list of acceptable file formats and software programs, please download a copy of the Art Specifications which can be found in the Artwork section of our website.

 

Q - How do I know my artwork will be correct if I do not receive a proof to sign off on before printing?

A - Provided you have submitted an approved  PDF of the final artwork , we guarantee that your artwork will be 100% correct or we will reprint it at our expense. Rather than simply resetting your artwork and sending it back to you for approval, Pullupbanner’s uses supplied PDF’S’ as final proofs. If there are any changes to be made to the supplied artwork before going to print, a new proof will be provided for your approval.

 

Q - Do we keep old artwork on file?

A - Pullupbanner’s archives all old artwork, therefore there is no need to re-supply your artwork if you simply require a re-print of an existing file.

 

Q - What is a PMS Colour?

A - PMS stands for Pantone Matching System which is a standardised, colour matching system used in the printing industry to ensure uniformity of colours. By standardizing the colours, different manufacturers in different locations can all refer to the Pantone system to make sure colours match without direct contact with one another. The full spectrum of PMS Colours (also known as Spot Colours) may be found in a PMS swatch book.


Q - What is a Vector File?

A - In simple terms, a Vector File or Vector Graphic is an image that may be enlarged to any size without losing resolution in the final printed image. Unlike other types of graphic files, Vector images are not made up of pixels or dots but consist of smoothed lines or paths which do not distort or ‘pixelate’ when the image is enlarged. Vector Graphics are ideal for logos, which can be small enough to appear on a business card, but can also be scaled to fill a billboard.


Q - Why can’t I print from a JPEG file?

A - Although a JPEG file may look fine when viewed on screen, printing from JPEG’s depends on several factors, including file resolution. While Vector Files may be enlarged to any size due their composition (refer to ‘what is a Vector File?’), JPEG’s consist of dots or pixels which limit the scalability of the image. The number and compression of these dots determines the resolution of a JPEG file – the fewer the dots the lower the resolution. Large format commercial printing requires extremely high resolution, making JPEG files unsuitable for this purpose.

 

Product-related

Q - Is there minimum order size or quantity?

A -There is no MOQ or minimum size or quantity restriction for any other product however a minimum charge may exist to cover setup costs.

 

Q - What is mirror image?

A - Mirror image is produced when the printed image penetrates the media, and can be seen normally from the front and in reverse on the rear of the fabric. The image on the back is reversed out in the same way as it would be if seen as a reflection in a mirror, hence the term ‘Mirror Image’

 

Q - Can you print Flags and Teardrops double-sided?

A - Flags and Teardrop Banners are printed onto lightweight Knitted Polyester fabric which allows the ink to penetrate through the fabric. Producing true double-sided images requires printing onto thicker, blockout media, or sewing two pieces of fabric back to back, which results in ‘billowing’ or a heavy product.

 

Q - What is the difference between Knitted and Woven Polyester?

A - Knitted Polyester (also know as Trilobal) has a silky, gloss texture and is a tightly knitted, tear-proof, non-fraying fabric suitable for internal displays, banners, flags and wall hangings. Knitted Polyester is generally used for single-sided or mirror image prints. Woven Polyester has a matt finish, is slightly coarser than Knitted Polyester with a looser weave, and is used primarily for flags and occasionally for banners. Woven Polyester is hard-wearing and may outlast Knitted Polyester under certain outdoor conditions.

 

Q - What tips can you offer to make my Vinyl Banners last longer?

A - Some of the most detrimental elements to PVC Vinyl Banners are continued exposure to direct sunlight and vibration against surfaces such as walls or fences caused by incorrect fixing. While exposure to direct sunlight is often unavoidable, limiting the amount of time spent in these conditions will extend the lifespan of your banners. More important though is to ensure that your banners are correctly fixed and that they do not flap around in the wind, which may result in a breakdown of the fibres and delamination of the material layers. Correct storage of Vinyl Banners, such as rolling on a core as opposed to folding, may also increase the lifespan of the product.

 

Q - What is Kedar Edge?

             A - Kedar Edge is a popular form of banner finishing whereby a Polyester encased rope is welded onto the edges of PVC Vinyl Banners. The rope edge is designed to slide into an aluminium channel (known as Sailtrack or Ropetrack) which is mounted onto a wall or billboard              frame. Kedar Edge mounting allows banners to be stretched drum-tight with minimal movement in the skin once installed, resulting in a neat and secure finish.